Refund policy
Returns & Refunds Policy
Custom-Made & Personalised Products
As our products are custom-made to order or too your specifications, we are unable to accept returns or offer refunds unless the item is faulty, damaged, or not as described. This policy is in line with the UK Consumer Contracts Regulations 2013, which exclude personalised and bespoke goods from the usual 14-day return period.
Faulty or Incorrect Items
If your item is faulty, damaged, or does not match the agreed specifications, you are entitled to a repair, replacement, or refund, as outlined by the Consumer Rights Act 2015.
• Within 30 days of delivery – You can request a full refund, replacement, or repair.
• After 30 days but within six months – We will repair or replace the item. If this is not possible, you may be eligible for a partial or full refund.
• After six months – You must provide evidence that the fault existed at the time of delivery.
How to Request a Return for a Faulty Item
1. Contact us within the applicable timeframe at info@hygieniecovers.com
2. Provide your order number and photographic evidence of the issue.
3. We will assess the issue and provide instructions on the next steps.
Non-Returnable Items
We do not accept returns or offer refunds for:
• Custom-made products that are not faulty.
• Items with minor variations in colour, size, or texture, which are expected in handmade or bespoke products.
• Products damaged due to misuse or incorrect handling.
Cancellations
• Orders for custom-made items cannot be cancelled once production has started.
• If you wish to cancel before production begins, please contact us as soon as possible.
Contact Us
If you have any concerns about your order, please reach out to us at info@hygieniecoverd.com , and we will be happy to assist you.