Shipping policy

Shipping Policy

Last Updated: 6/03/2025

1. Processing Time

• As our products are custom-made, orders take approximately 8 - 10 business days to be crafted before shipping.

• Orders are processed Monday–Friday (excluding bank holidays).

• We will notify you if there are any unexpected delays.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

Via Royal Mail Tracked 24 with signature £9.09

• Shipping times are estimates and may be affected by courier delays or unforeseen circumstances.

• Customers are responsible for any customs duties, taxes, or import fees for international orders.

3. Tracking & Delivery

• A tracking number (if applicable) will be provided via email once your order has been dispatched.

• Please ensure your shipping address is correct. We are not responsible for lost or undelivered orders due to incorrect addresses.

• If your order is marked as delivered but has not arrived, please check with your local courier or neighbours before contacting us.

4. Lost, Damaged, or Delayed Orders

• If your package is lost or arrives damaged, please contact us within [X] days with your order number and photos of any damage.

• We will work with the courier to resolve the issue, but we are not responsible for courier delays beyond our control.

5. Returns Due to Delivery Issues

• If an order is returned to us due to an incorrect address or failure to collect, the customer is responsible for additional shipping costs to resend the item.

• Custom-made items cannot be refunded if delivery is unsuccessful, unless the item is faulty.

6. Contact Us

If you have any shipping-related questions, please reach out to us at:

📧 Email: info@hygieniecovers.com